At Asma Aromatics, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines our shipping process, delivery timelines, and important information regarding order fulfillment.
1. Order Processing
Orders are typically processed within 1–3 business days after successful payment confirmation. Processing times may vary during peak seasons, holidays, promotional events, or due to unforeseen circumstances.
2. Shipping Locations
We currently ship to locations within India. Availability of delivery services may vary depending on your location and the serviceability of our logistics partners.
3. Delivery Timelines
- Metro Cities: Typically 2–5 business days.
- Other Cities & Towns: Typically 4–7 business days.
- Remote Areas: Delivery times may vary depending on courier availability.
Delivery timelines are estimates and are not guaranteed. Delays may occur due to weather conditions, public holidays, transportation issues, or other factors beyond our control.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment is completed. Promotional offers may include free shipping for eligible orders.
5. Order Tracking
Once your order has been shipped, tracking details may be shared via email, SMS, or other available communication channels, allowing you to monitor the status of your shipment.
6. Delivery Attempts
Courier partners may make multiple delivery attempts. If delivery cannot be completed due to incorrect address details, recipient unavailability, or refusal to accept the package, the order may be returned to us.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. Asma Aromatics shall not be responsible for delays, failed deliveries, or additional charges arising from incorrect or incomplete address details.
8. Damaged Packages
If you receive a package that appears damaged, tampered with, or opened, please document the condition with photographs and contact our support team within 48 hours of delivery for assistance.
9. Lost Shipments
In the rare event that a shipment is confirmed lost by the courier partner, we will investigate the matter and may offer a replacement or refund as appropriate.
10. Force Majeure
We shall not be held liable for shipping delays or delivery failures caused by events beyond our reasonable control, including natural disasters, strikes, transportation disruptions, government restrictions, pandemics, or similar circumstances.
11. Changes to This Shipping Policy
Asma Aromatics reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will become effective immediately upon publication on this page.
12. Contact Us
If you have any questions regarding this Shipping Policy, please contact us: