At Asma Aromatics, we strive to ensure that every product reaches our customers in perfect condition. If you experience any issues with your order, please review our Return Policy below.
1. Return Eligibility
Returns are accepted only for products that are received damaged, defective, leaking, incorrect, or significantly different from the item ordered. Return requests must be submitted within 48 hours of delivery.
2. Conditions for Returns
- The product must be unused and in its original condition.
- The product must be returned with its original packaging, labels, and accessories.
- Proof of purchase or order confirmation must be provided.
- Photographs or videos may be required to verify the issue.
3. Non-Returnable Products
- Opened or used perfumes, attars, or fragrance products.
- Products damaged due to misuse, improper storage, or customer negligence.
- Products purchased during clearance sales, promotional offers, or special discounts unless received damaged or defective.
- Return requests submitted after the eligible return period.
4. Return Request Process
To initiate a return, customers must contact our support team with their order details and supporting evidence. Our team will review the request and provide instructions for the return process if approved.
5. Inspection & Verification
Once the returned item is received, it will be inspected to verify the reported issue. Approval of a return, replacement, or refund is subject to successful verification by our team.
6. Return Shipping
If the return is approved due to an error on our part, such as a defective or incorrect product, return shipping costs may be covered or reimbursed by Asma Aromatics. In other situations, return shipping costs may be the responsibility of the customer.
7. Replacement Products
Where applicable, approved returns may be resolved through a replacement product rather than a refund, depending on stock availability and the nature of the issue.
8. Refunds for Returned Products
If a replacement is not available or deemed appropriate, eligible customers may receive a refund in accordance with our Refund Policy.
9. Right to Refuse Returns
Asma Aromatics reserves the right to reject any return request that does not meet the requirements outlined in this policy or where evidence suggests misuse, tampering, or fraudulent activity.
10. Changes to This Return Policy
We reserve the right to update or modify this Return Policy at any time without prior notice. Changes will become effective immediately upon publication on this page.
11. Contact Us
If you have any questions regarding this Return Policy, please contact us: