At Asma Aromatics, customer satisfaction is important to us. We take great care in ensuring that our products are delivered in excellent condition. Please read our Refund Policy carefully before making a purchase.
1. Eligibility for Refunds
Refunds may be considered only in cases where the product received is damaged, defective, incorrect, or lost during transit. Refund requests must be submitted within the specified timeframe mentioned in this policy.
2. Damaged or Defective Products
If you receive a damaged, leaking, defective, or incorrect product, please notify us within 48 hours of delivery. Customers may be required to provide photographs, videos, or other supporting evidence to assist in the verification process.
3. Non-Refundable Items
- Products that have been opened, used, or tampered with.
- Products returned without original packaging.
- Products purchased during special promotions, clearance sales, or discounted campaigns unless received damaged or defective.
- Refund requests submitted beyond the eligible reporting period.
4. Order Cancellation
Orders may be cancelled before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled and will be subject to the applicable return or refund process.
5. Refund Approval Process
Upon receiving your refund request, our team will review the information provided and may request additional details if necessary. Once approved, the refund will be processed according to the original payment method used during the purchase.
6. Refund Processing Time
Approved refunds are generally processed within 7 to 14 business days. The actual crediting of funds may vary depending on your bank, card issuer, payment gateway, or financial institution.
7. Shipping Charges
Original shipping charges are generally non-refundable unless the refund is being issued due to an error on our part, such as delivery of an incorrect or defective product.
8. Lost or Undelivered Orders
If an order is confirmed lost in transit by the courier partner, Asma Aromatics may offer a replacement or refund after completing the necessary investigation with the shipping provider.
9. Fraudulent Claims
Asma Aromatics reserves the right to reject refund requests that are found to be fraudulent, abusive, misleading, or unsupported by sufficient evidence.
10. Changes to This Refund Policy
We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will become effective immediately upon being published on this page.
11. Contact Us
If you have any questions regarding this Refund Policy, please contact us: