At Asma Aromatics, we understand that customers may occasionally need to modify or cancel an order. Please review our Cancellation Policy carefully before placing an order.
1. Order Cancellation Eligibility
Orders may be cancelled only before they have been processed, packed, or dispatched for shipment. Once an order has been shipped, it cannot be cancelled and will be subject to our Return and Refund Policies.
2. Cancellation Request Process
To request an order cancellation, customers should contact our support team as soon as possible with their order number and relevant details. Cancellation requests are processed on a best-effort basis and are subject to order status verification.
3. Successful Cancellation
If the order has not yet been processed or shipped, the cancellation request may be approved. Customers will receive confirmation once the cancellation has been successfully completed.
4. Refund for Cancelled Orders
For eligible cancelled orders, any payment received will be refunded through the original payment method. Refund processing times may vary depending on the payment provider, bank, or financial institution.
5. Orders Already Shipped
Orders that have already been dispatched cannot be cancelled. Customers may refer to our Return Policy and Refund Policy for available options after delivery.
6. Customized or Special Orders
Customized, personalized, bulk, corporate, or special-order products may not be eligible for cancellation once production, packaging, or procurement has commenced.
7. Cancellation by Asma Aromatics
We reserve the right to cancel any order due to product unavailability, pricing errors, payment verification issues, suspected fraudulent activity, technical errors, or circumstances beyond our reasonable control. In such cases, customers will be notified and eligible payments will be refunded.
8. Incorrect Information
Orders may be delayed, suspended, or cancelled if incomplete, inaccurate, or unverifiable customer information is provided during the checkout process.
9. Limitation of Liability
Asma Aromatics shall not be liable for any indirect, incidental, or consequential losses resulting from order cancellations, delays, or unavailability of products.
10. Changes to This Cancellation Policy
We reserve the right to update, modify, or revise this Cancellation Policy at any time without prior notice. Any changes will become effective immediately upon publication on this page.
11. Contact Us
If you have any questions regarding this Cancellation Policy, please contact us: